Tenants

Are you a tenant experiencing any of the following situations with your landlord?

  • Threat of eviction
  • Lack of maintenance repairs, pests going unaddressed
  • Breach of lease agreement terms
  • Communication problems


What is Mediation?

Mediation is a free, private meeting where landlords and tenants work with a mediator who helps them find solutions to problems they are having related to the rental agreement and/or rental property.

Why Mediate?

  • Save Time
  • Save Money
  • Avoid Court
  • Decide Your Own Solution

When Should I Mediate?

Sooner is better. We encourage landlords and tenants to mediate before an eviction action is filed to get the greatest benefits out of mediation. However, you may mediate before or after a filing to address these challenges and more.

  • Rent payment missed, late or partial payment
  • Maintenance, repairs, pests
  • Breach of lease agreement terms
  • Communication problems
  • Disruptive behavior / 911 calls
  • Security Deposit / Payment for damages

Where Are The Mediations Held?

Mediations are conducted one-on-one with the mediator over the phone. This is called ‘shuttle mediation,’ where the mediator exchanges information between the parties. Occasionally, the mediator may choose to hold a three-way phone mediation with you and the landlord or property manager, if the mediator believes that would be helpful for opening lines of communication and coming to an agreeable solution.

Who Are The Mediators?

  • Our mediators are trained professionals with an understanding of landlord-tenant regulations.
  • Our mediators are neutral, meaning they do not judge or decide for the parties what they should do.
  • Our mediators work to help the parties understand each other and come up with solutions to the problems they’re having.